the super secretary

1. remind you of your appointment / schedule much ahead of time.
2. retrieves documents, contacts etc. within time.
3. have minimum typo / grammar mistakes on letters / memos.
4. sends and receives email on your behalf.
5. can research on the internet for you on any given topic.
6. can create effective presentations on the computer for you.
7. maintain a positive attitude under pressure.
8. has a better memory than you.

1. job description of an effective secretary

01. your individual job description (develop your own – exercise)
02. avoiding distractions
03. a good secretary is a good manager
04. how to have a memory better than your boss
05. how to stay a step ahead of your boss
06. consistently anticipate your boss’s needs
07. gain the respect of your boss and be taken seriously
08. get what you need from others to accomplish your job and achieve your boss’s goals
09. be seen by your boss and by others as a valuable professional resource
10. expand your administrative management skills to enhance your upward mobility
11. identifying several essential skills
12. developing a trusting partnership with your boss
13. complementing each other’s work styles
14. anticipating and proactively supporting the boss
15. informing the boss...influencing the boss
16. making decisions with the boss and for the boss in absentia
17. using power thoughtfully
18. develop a trusting relationship with your boss
19. partner with multiple bosses and other office professionals

2. time management, organizing & goal setting

01. conquer procrastination and stress
02. improve comprehension and focus
03. perform better when juggling people, paper and priorities
04. juggle multiple responsibilities
05. coordination with other departments
06. how to keep yourself organized
07. keeping track of events, projects, appointments etc
08. prioritizing: the s.m.a.r.t. way to set goals...the five-step time management plan
09. using your power skills to handle the mass of information on your desk
10. accessing your memory and recall skills
11. staying in control: how to use stress to your advantage and handle burnout
12. reading more effectively by increasing comprehension

3. organizing meetings

1. know with whom to communicate when making meeting planning tasks
2. match room setup with meeting objectives
3. select the appropriate hotel facilities and a/v equipment
4. creativity at work
5. keeping a positive attitude
6. dealing with negativity & de-motivation & conflict at the workplace
7. having active listening skills

4. communication / inter-personal skills (changing your language)

1. techniques for screening out incoming mail & highlighting crucial areas
2. how to tackle complaints?
3. telephone skills
4. creativity at work
5. keeping a positive attitude
6. dealing with negativity & de-motivation & conflict at the workplace
7. having active listening skills

5. master communication skills to add to your credibility and influence

6. handle conflict and discourse with agility and professionalism

7. communicate more effectively with sr executives, colleagues and clients

8. flex your communication style to better match your organization’s culture

9. handle office politics and turf wars effectively and gracefully